Guest reviews of Comfort Inn The Pointe Niagara Falls
Here you can find verified reviews our users posted on this website
Ian
7 months ago
Exceptional location, exceptional experience with a friendly staff that provided great directions and a stunning view of the falls from our room.
Everything was just right.
Laura
7 months ago
The staff shone brightly, especially at the front desk; their quick action in returning my misplaced $100 was a testament to their integrity. Location was fantastic—just a short walk to the falls and great eateries nearby. The room felt spacious, with handy outlets and a mini-fridge. the absence of real curtains made sleep a bit tricky, and cleanliness issues like a smeared towel were disappointing. Wi-Fi worked well, but a pool would’ve been nice to have. Despite a couple bumps, the warmth of the staff truly made an impression.
Juan
7 months ago
Perfect location just steps from the falls. Room cleanliness was lacking, with stains on bedding from previous guests. Breakfast was decent, but more variety would be great.
Matt
7 months ago
Comfort Inn the Pointe offers unbeatable proximity to Niagara Falls, just a short stroll away. The spacious family rooms and comfortable beds made our stay pleasant. Friendly staff and a safe, well-lit parking area were added bonuses, despite some breakfast and housekeeping hiccups.
Jason
7 months ago
Location is perfect, just steps from the falls. The room cleanliness could be improved; we found hairs on the bedding. Breakfast was decent with a variety of options. Overall a good stay.
Philip
8 months ago
excellent location, comfortable beds, and friendly staff
Benjamin
9 months ago
Perfect for families, lots to do nearby and close to attractions. The staff was really helpful, made us feel right at home.
A bit pricey but worth the experience.
Rupert
10 months ago
Just a balanced option for a walk in the evening in Niagara Falls with value for money. Location is amazing.
Alexander
10 months ago
We explored the exciting water adventures with boat tours nearby. The location couldn't have been better for our family, making our trip to the falls unforgettable.
My children wanted more entertainment options in the hotel.
Leslie
10 months ago
You can't beat the location; everything is just footsteps away. The staff is friendly and even refills that lemon-infused water like pros.
Breakfast was a bit of a letdown;
Charles
10 months ago
The hotel is just across the street from Niagara State Park, making it super convenient to walk to incredible attractions like the American Falls and the Maid of the Mist boat tour in no time – all within a pleasant stroll! We loved being able to enjoy delicious breakfast options each morning before our adventures, with plenty of food stalls and carts nearby, including a must-try falafel joint and various sit-down restaurants needing reservations. The beds were comfy, and the staff were always friendly and helpful, ensuring our stay felt welcoming and enjoyable, but the shower head in our room didn’t work properly and needed attention.
Richard
11 months ago
Perfect location. Just steps from the park and major attractions. Ideal for families. The staff was professional and attentive, ensuring breakfast was well-stocked and the coffee flowed 24/7. Breakfast, however? Mediocre. Microwave meals don’t cut it, and many resorted to throwing choices away. Rooms were clean and spacious, though some could use updates. Limited amenities led to cramped conditions with four people. Missing information about local dining options and events was a letdown. Still, the proximity to everything made travel easy. With nearby restaurants and food trucks, dining was a breeze. A souvenir shop would enhance the experience. A solid choice, but improvements in food and communication would elevate it significantly.
Judith
11 months ago
Great location and friendly staff. Limited breakfast options and small parking spaces.
Charles
11 months ago
The room was spacious and comfortable, with a nice layout. The bed provided excellent support, ensuring a restful night. I appreciated the multiple outlets, including USB ports, convenient for charging devices. The mini-fridge was a nice touch for keeping snacks cold. I could open the window slightly, allowing fresh air and the distant sounds of the Falls to fill the space. The bathroom was clean, featuring good water pressure and a well-placed showerhead. Wi-Fi worked efficiently throughout my stay. the carpet had some visible stains, indicating a need for more thorough cleaning.
Alan
11 months ago
Dealing with the front desk was a nightmare. They promised to replace my dirty coffee maker twice, but I ended up bringing it to them myself. the staff was rude and dismissive about basic requests. Super frustrating!
Daisy
11 months ago
The location was a dream – just a short stroll to the breathtaking falls! The staff were super friendly, always ready to help, which made my stay even better. I loved the complimentary breakfast – fresh waffles and coffee every morning made my day!
would recommend ❤️❤️
Phillip
1 year ago
Great location near the falls. Breakfast options were very limited.
Jeff
1 year ago
Located just a stone's throw away from the falls, with cafes and souvenir shops nearby. Walking distance to the observation deck, offering breathtaking views. The room was spacious and comfortable, with tasteful decor and a handy mini fridge. The complimentary breakfast was fantastic, including fresh fruit, hot choices, and a waffle station - a great start to the day!
The hotel showed signs of wear and could have been cleaner, with small maintenance issues like dirty carpets and outdated linens. The room felt a bit cramped for a family of four.
Jeff
1 year ago
Loved the free breakfast - so much excitement over toast! The location was great for my daily workout to the Falls. Feeling posh with flat screens and premium WiFi. Cons: Such a thrill to play dodge the maintenance items at the lobby! .
Lorne
1 year ago
The decor was tasteful, and the beds provided a good night's sleep. The bathroom, though small, was functional, and the mini-fridge came in handy for storing snacks and drinks. The complimentary breakfast was a highlight, offering a variety of options including fresh fruit, juices, cereals, and even a waffle station. It was a great way to start the day before heading out to explore the nearby attractions. One thing we appreciated was the helpful and pleasant reception staff, who were accommodating of our special requests. The location of the hotel was perfect for us, being just a short walk away from Niagara State Park and the Falls. It made our sightseeing adventures convenient and enjoyable. there were a few areas that could use improvement. The lighting in the room was nice but not sufficient for reading, especially at night. we found it a bit inconvenient that there were no convenience stores or supermarkets nearby for purchasing fresh food items like fruits and vegetables. our stay at Comfort Inn was pleasant, thanks to the comfortable accommodations, great breakfast, and prime location. With a few tweaks to the lighting and availability of nearby amenities, it could be even more enjoyable.
Walter
1 year ago
We hit the jackpot being so close to boat tours and epic water adventures. The vibe was buzzing, rooms were chill, and staff rocked!
Had a wicked time, but we'd love more late-night hangout spots nearby for the ultimate party experience! .
Lee
1 year ago
the hotel was super clean and so close to the park. we could easily walk to the park in just a few minutes and back to the hotel. the staff were really friendly and helpful - always making great suggestions for restaurants and even providing extra towels and soaps when we asked. and the breakfast spread had everything we needed - even a waffle maker - which was a big hit!
Would definitely recommend.
Herbert
1 year ago
Great location just steps away from the Falls State Park entrance and other attractions. The complimentary breakfast was a hit, with plenty of options including fresh fruit, waffles, and toast. The staff was friendly and accommodating, providing helpful recommendations and assistance when needed.
Some areas of the hotel showed signs of age and could benefit from a deep cleaning and updates. The lack of nearby convenience stores or supermarkets made it challenging to find fresh food options for those staying longer.
Suzanne
1 year ago
Our room had a fabulous view of the rapids and the city on the Canadian side. The location was perfect, just a short walk to the falls. The staff were friendly and helpful, and the breakfast was good. We had a great stay at Comfort Inn! I'll recommend this hotel.
Michael
1 year ago
i arrived to a full hotel, but the staff kindly held my bags until my room was ready. after a day at the falls, i returned to a clean, comfortable room. the complimentary breakfast was packed with a variety of options and the staff efficiently kept everything filled and were very helpful.
Absolutely nothing to say about dislikes 🙂
Frank
2 years ago
Super close to the falls, a 2-minute walk. Large room, ample free parking, and good breakfast. Friendly and helpful staff.
Felt well taken care of, no complaints whatsoever.
John
2 years ago
We had an amazing time at the hotel and loved the close proximity to Niagara Falls Park. It was so convenient to walk back and forth without any hassle. The beds were incredibly comfortable, and we wished we could take the pillows home with us! The staff were friendly and gave us great tips for visiting Canada. We were also grateful for the on-site parking and the option to explore by walking or using local transportation. The breakfast offered a good start to the day, and we can't wait to bring our grandson here in the future.
Limited soap supply and vending machine issues.
Good
